Need help with a B2B Managers extension or project? Here is the fastest way to get an answer.
Is there documentation for each extension?
Yes. Every extension has a setup guide covering installation, each setting, step-by-step setup, troubleshooting and developer hooks, for both the Free and Pro editions. Browse the documentation first; most questions are answered there.
How do I get support for a free extension?
Free extensions are supported through their WordPress.org support forums. Search the forum first — most questions have already been answered — then open a new topic with your WordPress, WooCommerce and PHP versions.
How do I get support for a premium extension?
Premium licences include priority email support with a 24–48 hour response time on business days. Email info@b2bmanagers.com with your order number, the extension name, and a description of the issue (screenshots help).
How do care-plan and custom-build clients get support?
Care-plan clients should use the support channel in their plan: priority email on Basic and Advanced, or the direct WhatsApp / Slack channel on Premium. Custom-build clients are covered by 30 days of post-launch fixes — reply to your project thread or contact us.
What should I check before contacting support?
- Update WordPress, WooCommerce and the extension to the latest versions.
- Temporarily switch to a default theme (e.g. Storefront) to rule out theme conflicts.
- Deactivate other plugins to rule out plugin conflicts.