Premium extensions — 30-day money-back guarantee
If a premium extension does not work for your store, request a refund within 30 days of purchase and we will refund you in full. We may ask what went wrong so we can improve the product, but we will not make you jump through hoops.
Licence renewals
Automatic renewals can be refunded within 14 days of the renewal date if you no longer need updates or support.
Care plans
Care plans (Basic, Advanced and Premium) are billed monthly and can be cancelled at any time. Cancellation stops the next billing cycle; the current month is not pro-rated.
Custom builds
Custom projects are fixed-price contracts. Deposits cover discovery and scoping work and are non-refundable once work has started. Milestone payments are refundable only for milestones that have not been started.
How to request a refund
Email us from the address used at checkout with your order number, or use the contact form. Refunds are issued to the original payment method, usually within 5–10 business days.